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FAQS

HOW DO WE SCHEDULE A CHICAGO HELICOPTER EXPERIENCE TOUR?
To book call 312.967.8687 (TOUR) or email info@chetours.com with a day and time in mind and we will reserve your departure time, or book on our website
WHAT TIME SHOULD I BE AT THE HELIPORT FOR MY HELICOPTER TOUR?
You must be at the CHE Downtown Heliport at least 30 minutes before your departure time. We are afraid that tours will not wait for late comers. We depart on time with or without you and if you miss your tour you will be charged the full amount of your reservation.
HOW LONG WILL EVERYTHING TAKE ONCE I ARRIVE?
You must arrive at the heliport 30 minutes before your departure time. The total Chicago Helicopter Experience takes about an hour.
WHERE IS THE C.H.E DOWNTOWN HELIPORT?
Chicago Helicopter Experience tours depart from our own heliport in downtown Chicago located at 2420 S Halsted St, Chicago IL 60608. The C.H.E. Downtown Heliport is only 2.5 miles from the Loop (city center) which equates to about an 8 minute car ride. There is plenty of free parking at our heliport right in front of our customer experience center. If you decide to venture here using the CTA, The Halsted Bus #8 or the CTA Orange Line drops you off right next door to the heliport and is about a 10 min train ride from the Loop (city center). The Chicago Helicopter Experience customer experience center is where you will check in for your flight and explore our exhibits displaying our beautiful city’s history and our heliport.
WHERE DO WE FLY AND HOW LONG ARE WE ACTUALLY IN THE HELICOPTER?
  • You fly out over Lake Michigan north to Wrigley field and then south back down to the heliport with clean unobstructed views of the city.
  • Helicopter flight time is approximately 15 min.
  • It takes 2-4 min to board and disembark from the helicopter.
  • Your total helicopter experience with pre-flight briefing and the customer experience center will be about 1hr.
CAN I BRING A CAMERA AND TAKE PICTURES?
YES! Pictures are what this is all about! You may bring your camera and take pictures throughout your flight. We do not allow pictures during loading operations for safety reasons, but our trained staff will take a picture of you in front of the helicopter and provide a high resolution digital copy to you via email & text.
WILL OTHER PEOPLE BE IN THE HELICOPTER WITH US?
If you have booked a regular daytime, sunset or night helicopter tour, then you are likely to have other passengers flying with you. We carry up to six passengers.
I BOUGHT A VOUCHER BUT I WANT TO UPGRADE, CAN I DO THAT?
Of course you can!  Simply give us a call at 312-967-8687 and our staff will help you upgrade your experience.
I’M PLANNING TO PROPOSE ON THE FLIGHT. CAN I ARRANGE FOR CHAMPAGNE?
Congratulations! You really are going to have an unforgettable flight. Unfortunately, we cannot provide alcohol but please contact us about arranging a romantic private flight for two. We can arrange non-alcoholic refreshments, music, and photographs/video. All you need to do is bring your sweetheart! Just talk to us and we can create the private flight of your dreams.

A note regarding alcohol. Intoxicated passengers will not be allowed to fly. This is for your own safety and the safety of the other passengers.

 

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